Fiona leads an extremely capable and experienced team at OpenContact and is passionate about delivering excellent service to her clients and their customers. She understands that the key to this...
Pete is a qualified Economist with a background in data analysis, and a decade of experience in the Outsourcing sector. This skillset allows him to effectively lead all operational aspects...
Robin has 21 years’ experience building and running IT solutions to support outsourced contact centre operations. His attention to detail and creative problem-solving skills are of great benefit to OpenContact’s...
Susanna oversees the implementation of new client services and business developments across OpenContact. Her many years of experience and strong organisational skills ensure that all areas are considered and offer...
Daniel has been with OpenContact for 11 years and plays a key role in the day-to-day running of the call centre. With a strong focus on people leadership, Daniel is...
Lisa’s career in customer service began in the early 2000s within the insurance sector, covering roles in call handling, complaints handling, quality assurance, customer relations and compliance. Additional roles in...
