Telephone answering service that helps you boost revenue
Phone calls remain a vital channel for customer support. In fact, 76% of consumers say they prefer speaking to someone on the phone when they need help.* When calls go unanswered or customers are kept waiting, satisfaction drops and opportunities can be lost.
OpenContact acts as an extension of your team, handling inbound calls with care, clarity and consistency. By answering every call quickly and professionally, we help you convert enquiries, improve first-contact resolution, and increase your profits.
Why should you use a telephone answering service?
A telephone answering service allows your business to deliver responsive customer care without the cost and complexity of expanding your in-house team. It frees your time up to focus on strategy, sales and frontline operations without impacting your level of service.
At OpenContact, our inbound call agents will:
- Answer calls in your business name
- Use your company’s tone of voice and messaging guidelines
- Take the correct action for each call, whether it’s call routing, message-taking or escalation
- Handle queries across a range of topics – we aim for first-call resolution
- Ensure continuity that improves customer satisfaction and trust
How does OpenContact’s inbound call handling service work?
1. Decide when you need us
Our agents provide flexible coverage across the week, including weekends and bank holidays, ensuring every customer enquiry is addressed promptly. We provide options to cover when you need us most, including overflow and out-of-hours as well as seasonal peaks and campaign surges.
2. Get tailored setup support
We work on a bespoke service blueprint with each client, including tone of voice, call scripts, FAQs and escalation paths, so every call feels native to your organisation.
3. Get useful insights and reports
Once you’ve signed up with OpenContact and we’ve started answering your calls, our dedicated client relationship team will deliver actionable reports covering key metrics and SLA data such as answer rates, time to answer, call outcomes and customer feedback, helping you make informed operational and commercial decisions.
Just need your calls answered and messages taken? Our virtual receptionist service is ideal for sole traders or small businesses who just need contact details taken and passed on. But if you need multi-channel support, such as live chat and email, take a look at our total customer contact management package.
