What is a virtual receptionist?
A virtual receptionist, sometimes simply known as a VR or as a telephone answering or secretarial service, is a person or team of people who answers all your business calls and take a message, so you don’t have to. At OpenContact, our professional and friendly team members will:
- Answer your calls during the agreed hours, whether Monday-Friday, out-of-hours or evenings and weekends
- Take the caller’s details and a message
- Instantly send the details to your email and by optional SMS
- Forward the call to your landline or mobile if you’re available
How does OpenContact’s virtual receptionist service work?
1. Get a dedicated DDI number
We’ll assign you a Direct Dialing In (DDI) number to point your calls to, whether it’s for when you’re busy or unavailable, out-of-hours or even every single call – it’s up to you. We can also provide you with UK non-geographic numbers such as 0300, 0345 or 0371.
2. Choose when you need us
Our virtual receptionists are available across the week, including weekends and bank holidays, to ensure that your calls are answered quickly and customers receive the service they expect and deserve. We offer flexible options to cover those moments when you need us most, giving you peace of mind that your business is in safe hands even when you’re not available.
3. We’ll start answering your calls within 48 hours
Once you’ve signed up with OpenContact, we will get started on implementation immediately so we can be answering your calls and capturing important leads within 48 hours.
Need more than just a telephone answering service? With our customer service solution or total customer contact management service, we’ll become an extension of your team, dealing with all customer enquiries across a range of channels to delight your customers first time.
