Turn enquiries into sales – on every channel
In online and high-street retail, customers demand fast, personalised support or they’ll shop elsewhere. Indeed, recent research found that 85% of UK shoppers experienced at
least one poor service with an online retailer last year, often due to pricing or delivery issues.
Retailers and e-commerce brands face heavy pressures: huge seasonal peaks, high return volumes and rising operational costs. Many report being unable to answer all calls and messages, especially during Christmas or flash sales. We solve this by acting as your flexible contact centre – scaling up instantly for peaks and maintaining your brand’s friendly tone.
For Harrod Horticultural, OpenContact handled ~90% of peak-season order calls, boosting sales and eliminating the need for seasonal hires. Another long-time client saw call capacity rise along with revenue, while never compromising on quality.
- Multichannel Order & Support Line – Friendly agents take inbound sales and support calls, process orders via your CRM and handle returns or customer queries as if they were your own staff.
- Email & WhatsApp Queries – We reply quickly to customer emails and messages with helpful, personalised answers.
- Live Chat & Chatbot – Our live chat team captures browsing customers on your site, answering questions in real time to drive conversions. We also manage AI chatbots that handle routine FAQs outside business hours.
- Social Media & Reviews Management – We monitor and respond on platforms like Facebook, Instagram and Google reviews, protecting your brand reputation and guiding dissatisfied customers.
- Campaign & Fulfilment Support – From Black Friday promotions to gift-voucher fulfilment and reservation of limited items, we run special campaigns and upsell opportunities under your brand.