Peace of mind for your customers—and your team
When people call about their home or property, they expect fast, helpful answers from a friendly, knowledgeable voice. But managing the volume of enquiries—emergency repairs, maintenance bookings, billing questions and general support—can overwhelm even a strong in-house team.
OpenContact provides calm, empathetic support so your clients always reach a human who cares. We act as your extended frontline, handling calls during busy periods, evenings and weekends, managing appointments and keeping customers updated throughout the process.
Because our agents work to your scripts and within your CRM, tenants and homeowners receive a consistent, professional service under your brand.
Our services include:
Weekend and Bank Holiday Call Handling – We take urgent calls during the times you need support most, triaging and escalating appropriately to your on-call or emergency response teams.
Appointment Scheduling & Dispatch – We book, confirm and modify repair or inspection visits directly in your system, reducing admin time for your team.
Customer Updates & Follow-ups – Agents keep customers informed about progress and gather feedback after work is completed, strengthening satisfaction and trust.
Lead Capture & General Enquiries – For new business enquiries or service questions, we handle calls and capture details so no opportunity is missed.
Virtual Receptionist Services – We answer professionally during peak times or after hours, routing calls to the right department or engineer.