Delight your guests every step of the way
Our friendly, expert agents become a natural extension of your team, ensuring every inquiry turns into an unforgettable experience.
In today’s hospitality sector, businesses face tight budgets, high guest expectations and frequent seasonal surges. We understand that rising costs are among the top challenges for hospitality firms and cost efficiency are of the utmost importance.
At the same time, attractions and hotels must answer calls and messages with a warm, professional tone. OpenContact solves this by providing fully trained UK-based teams who know your brand inside out. Our trainers ensure that agents are fully immersed in your brand, making sure they able to handle every inbound booking, email and live chat enquiry with real enthusiasm and knowledge.
- Inbound Call & Reservations – We manage phone bookings, ticket enquiries and reservations on your behalf, handling peaks without extra hires.
- Email & Social Media Support – Prompt, friendly responses to emails, X and Facebook queries keep guests informed and satisfied.
- Live Chat & Chatbot – Our webchat agents and managed AI bots capture every website visitor’s question instantly, boosting online bookings and reducing drop-offs.
- Campaign & Booking Management – From upselling upgrades to sending confirmations and reminders, we act as your virtual concierge.
- Weekend and Bank Holiday Cover – Whether it’s an event, peak season or holiday surge, we seamlessly cover overflow so guests always reach a human who cares.