Reliable human-led live chat support
Customers don’t want to wait around to have their queries dealt with. 90%* of customers want an immediate response to a question and consider within 10 minutes ‘immediate’. Live chat is a fantastic way to answer customers quickly, helping you convert more website visitors and maximise sales.
But to have a successful live chat service that’s managed by real people, you need resource – which can be challenging for all businesses, whether you’re a small organisation just starting out or a large company trying to deal with peak times. That’s where OpenContact comes in.
What is live chat?
Live chat is when you use a third-party company to manage your live chat services. It usually works by having live chat software installed on your website, and an icon pops up for customers to click on to start a chat. This connects them to an agent who can respond to their query and give them the support they need. At OpenContact, our professional and friendly team members will:
- Deal with your live chats as they arrive – on average, it only takes 42 seconds to resolve a query
- Answer multiple chats at once to reduce response times
- Use their training and knowledge of your company to answer customer questions and concerns
How does OpenContact’s live chat service work?
1. Get live chat software installed
We work with a huge range of live chat software, so if you’ve already got one installed on your website, we can use your existing platform to get started with answering your customers’ queries straight away. But if you need us to advise you on the best live chat software for your website, we can help you decide.
2. Choose when you need us
Our live chat agents are available across the week, including weekends and bank holidays, to ensure that your customers are never left waiting. We offer flexible options to cover when you need us most, including overflow and out-of-hours as well as trade peaks.
3. We’ll start answering your live chats
Once you’ve signed up with OpenContact, we will get started on implementation immediately so we can start answering your live chats and helping boost your sales as soon as possible.
Need more than just a live chat service? We offer inbound call handling, email services and more to give you bespoke support. Choose our total customer contact management option and we’ll become an extension of your team, dealing with all customer enquiries across a range of channels to delight your customers first time.
