Support your cause with attentive service
Charities and nonprofits must engage donors, volunteers and beneficiaries, all on limited budgets. They often juggle multiple digital channels (phone, web, social) and complex inquiries about donations or community services.
A key goal is to maximise impact while cutting overhead. Outsourcing is a proven way to do more with less. In fact, government studies note that specialist providers improve service quality and lower costs, allowing organisations to focus on core priorities.
We partner with charities by treating every caller as a valued supporter. For example, when Canal and River Trust (formerly British Waterways) selected OpenContact as its contact centre partner we added live chat and social, built a knowledgebase for boaters and implemented award winning AI chat bot “Lockie”. In the first three years the charity saw the cost per contact drop by one-third while boosting licence uptake and volunteer registrations.
- Donation & Membership Handling – Friendly agents process giving and membership renewals securely and accurately, building goodwill and revenue.
- Volunteer & Community Enquiries – We answer questions from volunteers and community groups, coordinating sign-ups and sharing vital information in line with your mission.
- Email, Phone & Live Chat – Our multichannel support means donors and members can reach you wherever they are. The AI bot “Lockie” we built now handles thousands of FAQ queries per month, instantly answering basic questions and freeing human agents for complex issues.
- Campaign & Fundraising Support – We manage fundraising follow-ups, event registrations and membership campaigns under your branding, ensuring donors feel heard and valued.
- Consistent Quality – Overflow and out-of-hours calls are answered in the name of your organisation, giving every caller a reassuring human touch.