Full customer support so you can focus on delivery
Customer expectations have never been higher. Research shows that 76% of customers expect companies to understand their needs and expectations, and consistency across channels plays a major role in satisfaction and loyalty.*
OpenContact’s total customer contact management service ensures every enquiry is handled quickly, professionally, and in your brand’s tone of voice, no matter how or when customers get in touch.
Why outsource your customer support?
Outsourcing customer support allows businesses to deliver responsive, consistent service without the complexity and cost of managing multiple internal teams and systems. It’s a practical way to maintain high service standards while staying agile, as you can scale up or down quickly according to seasonal peaks.
With OpenContact, total customer contact management means:
- One trusted partner managing all customer interactions
- Consistent service across phone, social media, live chat, post and email
- Back-office support such as invoice generation, credit control and confirmation letters
- Faster response times and improved customer satisfaction
- Greater visibility through clear reporting and insights
- More time for your team to focus on delivery, strategy and growth
How does OpenContact’s total customer contact management service work?
1. Get a tailored service blueprint
We work closely with you to understand your customers, processes, tone of voice and systems. From this, we build a bespoke support model that reflects how your business operates.
2. We integrate with your processes
We act like a chameleon, adapting our approach to suit every business. We integrate with your systems so we can get started with your customer support quickly and without high implementation costs.
3. Receive insights and reports
Once we’ve started managing all customer contact for your business, you’ll receive detailed data covering volumes, response times, enquiry types and outcomes, helping you identify trends, resolve issues and plan strategically.
Need overflow and out-of-hours service too? Our friendly agents are available across the week including weekends and bank holidays, so talk to us of if you need support out of normal working hours or during seasonal peaks.
