OpenContact is pleased to join the MemberWise Network as a Recognised Supplier — a great fit for our experience supporting UK membership organisations with dependable, member-focused contact centre services. As a trusted outsourcing partner we help organisations reduce costs, modernise member service channels and free internal teams to focus on strategy and growth.
Our approach blends multichannel contact centre delivery with digital tools such as chatbots and live chat to resolve queries faster and improve member satisfaction. In one recent programme we cut cost-per-contact and email handling by around a third through process redesign and better digital routing — delivering measurable savings while improving first-contact outcomes.
Why this matters to membership bodies:
• Proven experience running multichannel contact operations tailored to member needs (phone, email, live chat, chatbot).
• Strong track record working with membership organisations to scale support without losing service quality.
• Data-driven improvements that lower costs, increase resolution on first contact and boost member engagement.
We’re excited to be part of the MemberWise community and to share best practice with fellow membership professionals. If you’d like a short, no-obligation conversation about how we can support your member services please feel free to get in touch. Click here to contact us.
