Leading outsourced customer contact centre
Founded in 2000, OpenContact are a strategic partner in customer management, delivering a range of multi-channel customer support for businesses.
We stand out from other outsourced contact centres by being a true extension of your business - equipped to solve any customer challenge.
We believe that customer service should be tailored on a client-by-client basis to ensure the needs of your customers are appropriately understood, handled and solved.
Most importantly, we believe that service should always come with a smile!
Professional customer service support
Here at OpenContact, we provide a full range of professional call centre solutions for businesses large and small.
We can deliver:
- Inbound call handling
- Overflow support
- Customer services
- Email handling
- Out of hours contact
- Multi-channel support
- And more
From customer service and bookings to product support and beyond, we have the skills and resources to handle any challenge with confidence and professionalism – just like your own team.
Supporting businesses through growth
Working together is key to a successful business relationship!
We’re here to offer support and help your business grow. With decades of industry experience, our skilled team provides attentive customer support for our clients, while adapting to your company developments.
You can see us as a part of your team, with the same goals of seeing your business maximise its full potential.
Adapting to your specific needs
A call centre that provides ‘off the shelf’ services is unlikely to meet the needs of your customers!
Instead, OpenContact takes the time to learn the ins-and-outs of your business to understand your customer’s needs and how to solve them.
We can work closely alongside your team to ensure our communications and services represent the very best of your business.
In short, we’re chameleonic - we adapt and change to every situation, just like a chameleon!
We are professional...
For us, this is vitally important. We always listen to ensure our professional service is tailored to your individual needs
We collaborate...
Working together is the key to a successful relationship
We are chameleonic*...
We adapt to your business, your challenge is our challenge to solve
*Yes that is a real word
We support
We are here to support you, and help your business grow
We are innovative...
Being innovative is our strong suit – you benefit from continuous improvement on your success measures
But most of all, we smile
Service comes with a smile at OpenContact
