Contrary to what some may believe, using an outsourcing company for your customer service does not necessarily mean you are hiring them to completely takeover. They can...
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Leading outsourced contact centre, OpenContact, are encouraging businesses to begin planning their festive operations early, in order to meet higher seasonal demands and handle the 2024 holiday rush.
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Leading outsourced contact centre, OpenContact, has expanded their team with a new Business Development Manager following continued success.
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There’s a certain quality of customer service that customers expect to receive from your business - and aiming to meet and exceed that level should be the goal for any...
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Providing helpful customer service is a challenge that often feels like an uphill climb for many businesses...
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