Latest News
Outsourced customer care is key to satisfaction during seasonal peaks, says OpenContact
After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks.
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5 trends shaping customer service in the UK
In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience.
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Charity of the Year Launched to Celebrate 20th Anniversary
OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations.
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New Anglia ‘Small Grant Scheme’
Outsource contact centre, OpenContact, have secured a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund, to assist in the purchase of furniture and equipment in their new premises in Norwich city centre.
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