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25 Years of OpenContact: People, Progress and Purpose As OpenContact celebrates its 25th anniversary, our CEO Fiona Brown reflects on the people, principles and partnerships that have shaped the business...

OpenContact is pleased to join the MemberWise Network as a Recognised Supplier — a great fit for our experience supporting UK membership organisations with dependable, member-focused contact centre services. As...

Exceptional hospitality doesn’t begin at the door — it begins the moment someone reaches out. At OpenContact, we’ve become a trusted partner for high-end restaurants, iconic attractions and premium dining...

At OpenContact, we’ve spent years helping UK businesses design customer service solutions that deliver real results. From inbound call handling to outsourced live chat and email support, we see...

For many UK businesses, offshoring customer service, particularly to destinations like South Africa, became an attractive strategy for cost savings. Deloitte1 suggests that you can save anywhere between 40-60% on...

The Real Value of a Human Voice – Why Smarter Outsourcing Delivers Better Service In an age where automation and AI dominate the headlines, it’s easy to think that outsourcing...

For many UK businesses, the instinct has long been to turn to large-scale outsourcing firms – those with hundreds or even thousands of seats and a global footprint – to...

In the two and half decades of practice in the CX space we have observed that the decision to outsource call centre services is as much about safeguarding data and...

If you’re part of a membership organisation, whether it’s rooted in sport, conservation, heritage, or professional development, you know that member experience is everything. It’s the difference between renewals and...

Contrary to what some may believe, using an outsourcing company for your customer service does not necessarily mean you are hiring them to completely takeover. They can instead act as...

Leading outsourced contact centre, OpenContact, are encouraging businesses to begin planning their festive operations early, in order to meet higher seasonal demands and handle the 2024 holiday rush. With many...

Leading outsourced contact centre, OpenContact, has expanded their team with a new Business Development Manager following continued success. Kelly Sands joined OpenContact this month as the outsourced inbound call centre...

There’s a certain quality of customer service that customers expect to receive from your business – and aiming to meet and exceed that level should be the goal for any...

Running an in-house customer service team that provides consistent, high-quality service can feel like an uphill task as your business grows and expectations increase. But customer service remains one of...

After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks. According...

In today’s ever-evolving world, customer service isn’t just about resolving issues – it’s about building relationships and exceeding expectations to provide an exceptional experience. Not only does this lead to...

OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations. The "20 for 20 in 2020" campaign was officially launched by CEO Fiona...

Outsource contact centre, OpenContact, have secured a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund, to assist in the purchase...

Would you rather pay a higher amount in exchange for a better service than purchase a cheaper product that will provide a lower quality service? Research has revealed that for...

Norwich based outsource contact centre, OpenContact, have extended their list of services by launching a ‘Social Media Message Management’ solution. Already handling the email communication for many clients, OpenContact now...

An outsource call centre business based in Norwich is looking to strengthen and expand its recruitment plans for this year following a very strong half-term performance. OpenContact manages customer contact...

Norwich-based outsource call centre business OpenContact is taking over the skyline of London after partnering with another iconic tall building, 20 Fenchurch Street aka “The Walkie Talkie”, to provide telephone...

Three new directors have been appointed by local outsource contact centre, OpenContact. Robin Mussell is promoted from Head of Technology to IT Director and Peter Atkinson from Head of Operations...

Two East Anglian-based companies commemorate their 10 year business partnership and look forward to another successful decade working together. OpenContact, the outsource contact centre business and EDP Future 50 firm...

OpenContact, the Norwich based outsource call centre, have launched a new ‘Live Chat’ service to allow their clients’ customers to contact them in realtime without having to pick up the...