OpenContact advises businesses to start planning now to manage Christmas surge
Leading outsourced contact centre, OpenContact, are encouraging businesses to begin planning their festive operations early, in order to meet higher seasonal demands and handle the 2024 holiday rush.
With many UK businesses experiencing an increase in sales in the lead up to Christmas, those in hospitality, leisure and retail face challenges when adapting to elevated volumes in customer contact.
OpenContact believe that businesses should start preparing for the lead up to Christmas now by considering outsourcing their customer support over the holiday period, in turn ensuring company resources can be focused on maximising profits.
“Christmas can be a hectic time of year with customer-facing companies enduring exhausted resources, pressured staff and a heavy influx of customers. So, planning now is the key. With outsourced services, businesses can ensure all their customers’ queries are addressed while freeing up time for their existing team” states Fiona Brown, CEO at OpenContact.
For the retail sector in particular, Christmas can be the most important time of year, with a considerable portion of their yearly profits coming from the revenue made from Christmas shoppers. This means taking advantage of every sale opportunity - and ensuring an exceptional customer experience is crucial.
After last year’s disappointing sales due to the cost-of-living crisis, retail, leisure and hospitality businesses are predicting a busier festive season in 2024, with improved sales and reservations.
“With the lower-than-expected sales of 2023, we understand the importance of making this year count, and our services will help the industry make the most of the busy and profitable festive peak. Our overflow customer support services can help businesses manage increased demand and capitalise on more sales opportunities – even on the busiest days” adds Fiona.
Since 2000, OpenContact has been a key partner in outsourced customer contact management, offering businesses a range of bespoke multi-channel customer support services.
With onboarding temporary staff not always a viable option, outsourcing is quickly becoming a cost-effective alternative for businesses looking to maximise sales and uphold customer satisfaction during seasonal variances.
“As the Christmas planning commences for businesses across the UK, we’re looking forward to helping more retail, leisure, hospitality and other customer-facing businesses beat the 2024 festive rush – ensuring a ‘happy holidays’ for our high streets with better sales, profits and more satisfied Christmas shoppers!” concludes Fiona.
More information about OpenContact can be found at https://www.opencontact.co.uk/
by Fiona Brown on 6th September 2024