OpenContact driving growth with appointment of Business Development Manager
Leading outsourced contact centre, OpenContact, has expanded their team with a new Business Development Manager following continued success.
Kelly Sands joined OpenContact this month as the outsourced inbound call centre takes a proactive approach to driving business growth by expanding their market reach.
With over 10 years of experience in account management and business development for the retail and manufacturing sector, Kelly has a proven track record of fostering strategic relationships that help businesses reach new opportunities.
“I am thrilled to start my journey with OpenContact and begin executing the business’ growth strategy. Seeing how the OpenContact team goes above and beyond to understand the needs of our partners is inspiring and I look forward to delivering our first-class service to new clients” states Kelly.
In her role as Business Development Manager, Kelly will be developing and nurturing relationships with prospects, understanding their unique needs and finding the right solutions from OpenContact’s portfolio of bespoke customer support services.
Kelly is working closely alongside the company’s CEO, Fiona Brown, to continue achieving and exceeding sales targets, building even stronger partnerships and exploring a wider market reach in the hospitality and leisure sectors.
“We’re so excited to have appointed a new Business Development Manager and we’re already feeling confident in the role that Kelly will play in the future of our company. We look forward to helping even more businesses deliver exceptional customer service and overcome their seasonal customer support challenges” says Fiona Brown, CEO at OpenContact.
As the UK enters the summer holiday season, Kelly plans to target businesses who will be seeking additional support managing call volumes during peaks in trade – while looking ahead to the festive season later this year.
“From my own experience working at a reputable wine company, I know that Christmas can be a hugely demanding time for businesses. Coming into this role, I aim to focus on targeting sectors such as retail, hospitality and leisure which face varying demands for customer service resources” adds Kelly.
Established in 2000, OpenContact are a strategic partner in outsourced customer contact management, delivering a range of multi-channel customer support services for businesses.
The customer service experts pride themselves on their hands-on, adaptive and personalised service that leaves their clients’ customers satisfied.
“With our outsourced services, businesses can benefit from a higher standard of customer support while taking advantage of any profitable seasonal peaks. With Kelly joining the team, we’re optimistic about our continued growth in 2024. Welcome aboard, Kelly!” concludes Fiona.
More information about OpenContact can be found at https://www.opencontact.co.uk/
by Fiona Brown on 6th August 2024