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Outsourced customer care key to satisfaction during peaks

by Fiona Brown on 1st May 2024

Outsourced customer care is key to satisfaction during seasonal peaks, says OpenContact

After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks.

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Customer service trends

5 trends shaping customer service in the UK

In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience.

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