Industry Sector

Leisure

Client Objectives

To deliver a premium booking experience for diners visiting the restaurants in the Sky Garden

Sky Garden

The Sky Garden at 20 Fenchurch Street, London, is a unique space that spans three storeys and offers uninterrupted 360 degree views across the City of London. Visitors can wander around the exquisitely landscaped gardens, observation decks and open air terrace of what is London’s highest public garden.

Within the Sky Garden are a selection of restaurants and bars, ranging from relaxed cocktail bars to fine dining, all with stunning views of the city and offering a premium dining experience to local, national and international audiences.

The Challenge

The team at the Sky Garden acknowledged that their expertise lie in offering drinking and dining experiences like no other so they needed to find a booking and customer service operation to support their guests.

Coordinating bookings for 5 different spaces required an experienced team who could support their guests who chose to book over the phone. As a prestigious London attraction, they acknowledged that they needed extremely high levels of customers service for the entire customer journey.

The Solution

It was important that OpenContact’s team could work alongside the team based at the Sky Garden so they invited all of the team to enjoy the amazing views and see the quality dining experience themselves before handling any calls.

This has meant that all OpenContact agents are able to accurately describe the spectacular views and understand how the restaurants are laid out, meaning they can engage with the guests to ensure they are booking the correct space for them

The Result

By making the most of OpenContact’s years of first class customer service experience, the Sky Garden are able to concentrate on delivering the same first class service to their guests safe in the knowledge that OpenContact are doing the same.